Aston Code of Practice
1. We shall conduct our business lawfully comply with all relevant legislation and judicial decisions and trade fairly and responsibly
2. We shall: a) Behave at all times with integrity Discretion and Professionalism. b) Act responsibly and with care in the day to day conduct of our business. c) Provide adequate training for members of our staff, bringing to their attention the principles of this Code and requiring them to carry our their duties in accordance with it.
3. We shall: a) Comply with all relevant legislation benefiting consumers including:TheAdministration of JusticeAct 1970 (Section 40) The Consumer Cnedit Act 1974 (and Regulabons made thereunder) The Sex Discrimination Act 1975 The Race Relations Act 1976 The Data Protection Act 1984 The Consumer Protection Act 1987 The Criminal Justice and Public OrderAct 1994 Section 161. b) Use plain English in all communications with the consumerc) In cornespondence, use notepaper showing the full business address to which the consumer can reply. d) In all contacts by our staff or agents with consumers, ensure that our identity is clearly disclosed. e) Comply where possible with all statutory and other reasonable requests by consumers for information about their agreements and accounts, by arranging to be supplied where necessary copies of documentation and statements of account and assist consumers seeking advice and guidance. f) Keep in strict confidence any information supplied to us by the consumer or others in relation to the consumer, except where disclosune is authorised by the consumer or permitted or required by law.
4. We shall:a) Conduct our business under a name, title or style which will not confuse or mislead clients, creditors, consumers or members of the public or which will not imply any association with other organisations or persons which do not exist. b) Not approach, induce or persuade staff in the employment of a client to join our organisation, although nothing in this clause will prohibit the engagement by us of such an employee where a bona fide application is made.
5. We shall deal promptly and at an appropriate management level with complaints. |
